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Shipping & Returns

Shipping Policy

We provide Free Local Delivery within 100 miles of our location. All other delivery costs will vary based on services being provided. Please contact us for assistance. 

Once you place an order we will call you to "thank you" for your order and answer any questions you may have. We will also review your order with you to make sure you are getting the correct equipment and services for your needs.

Orders will be processed within 24 hours of payment posting.

When your order is ready for delivery, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If your order is placed and payment is received by 12 p.m. EST (Monday - Friday) the order typically ships within the next 72hrs. Orders placed on weekends are processed on Mondays. We ask that you allow 3-5 Business days for shipment to arrive (in most cases it will arrive sooner).

Customers should confirm contact information in their order is valid and working. We will use the order page information to call and send emails.

Once an order is ready for delivery customers will be contacted by the shipping carrier to schedule the delivery.

Once an order has been processed and shipped, the shipping address cannot be changed. Items being picked up at the terminal will only be released to the customer listed on the shipping label. A valid driver’s license and a signature is required for release of the shipment. There are no exceptions to this policy.

Damages and Shipping Issues:

We want our customers to have a great buying experience. We provide custom wood crating for our customers eliminating any possible damage to their equipment. Please compare our shipping policy to our competitors and you will see the difference.
Customers are NOT responsible for any damage to their order.

Please buy with confidence... we will make sure you get the correct equipment for your needs in brand new condition.

Cancellation: Once in transit, any order that is canceled or any delivery refused due to order cancellation will be considered a "Return Request" and subject to the fees outlined in our Return Policy.

PLEASE DO NOT schedule the installation of your equipment until you have received and inspected it thoroughly. NationalAirSupply.com can not be held responsible for any costs associated with pre-scheduled appointments that are missed due to shipping delays or damages.

Our Commitment to Your Satisfaction

At NationalAirSupply, we prioritize your satisfaction. If you're not happy with your purchase, we offer a straightforward 60-day return policy to ensure that your needs are met.

Returns

We accept returns within 60 days of the purchase date under the following conditions:

  • Item Condition: Products must be unused, uninstalled, and in the original manufacturer’s packaging.
  • Protective Shipping Materials: All protective packaging materials used during shipment must be reused to ensure the product’s safe return.
  • Original Parts and Accessories: All returned items must include original parts, manuals, and accessories.

Restocking Fee & Return Shipping

Your refund will be the full order amount, minus the following:

  • Return shipping costs.
  • A 10% restocking fee.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been installed, used, or damaged by the customer.
  • Items marked as final sale or non-returnable.
  • Custom or special-order products.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 5 business days of delivery. We will arrange for a replacement or a full refund at no extra cost to you. To expedite the process, please retain all original packaging.

Exchanges

If you need to exchange an item, whether for the same product or a different model, please reach out to our customer service team. Exchanges are processed once the returned item has been inspected and approved.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to your original payment method within 7-10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

How to Start a Return

To initiate a return, please:

  1. Contact our customer service team at CustomerService@nationalairsupply.com to request a Return Authorization (RA) number.
  2. Mark the RA number clearly on the outside of the return package.
  3. Use a trackable shipping method to ensure your return is safely received.

Contact Us

If you have any questions or need further assistance, please reach out to us:

  • Email: CustomerService@nationalairsupply.com
  • Phone: +1 305-209-6362
  • Business Hours:
  • Monday – Friday: 9:00 AM – 6:00 PM EST
  • Saturday: 9:00 AM - 6:00 PM
  • Sunday: 9:00 AM - 3:00 PM

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